Privacy Policy

Crafty Cakes Privacy Policy (v1.2 released May 2018)

INTRODUCTION

This website is operated by Crafty Cakes Ltd (“we”, “us”, “our” or “Crafty Cakes Ltd”). We are a controller for the purposes of the Data Protection Act 1998 and the EU GDPR (General Data Protection Regulation) 2016/679. This means that we are responsible for and control the processing of the personal information you provide to us when either using our website and/or our store at 105 Cowick Street, Exeter, EX4 1JE in accordance with this privacy policy.

Crafty Cakes Ltd understands that customers care about the use and storage of their personal information and we value your trust in allowing us to do this in a careful and sensible manner. We have created this privacy policy statement in order to demonstrate our commitment to the privacy of our customers.

By using Crafty Cakes Ltd, our website, our social media pages, via telephone, via email and any other Crafty Cakes Ltd services, you are acknowledging that we are processing your personal information and, where necessary consenting to such practices, as outlined in this statement. We do NOT use email marketing at this time, but we reserve the right to in future.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you engage our services, as part of the buying and selling process, we collect the personal
information you give us (as outlined in SECTION 2) in order to carry out our obligation/s to you in accordance with the services we provide.

We take care only to collect the information we require to carry out our obligation to you to fulfil our obligation and services to you. We will never collect sensitive information about you without your explicit consent.

You have the right to request:
a) Access to the personal data we hold about you.
b) The correction of your personal data when incorrect or incomplete.
c) Removal of any personal data you feel is not relevant to trading with us (see section 3).

You can request what information we hold about you either through our web site and using the contact us form on our "Contact Us" page or emailing us at GDPR@craftycakes.com.

SECTION 2 – PERSONAL INFORMATION WHICH WE COLLECT MAY INCLUDE

We collect personal information about you (and others if their personal information is required and provided by you) when you:
(a) place an order either personally, via a third party or as a relative or friend;
(b) speak to one of our customer services, representatives, or PR team;
(c) alter details during any required correspondence in the course of us carrying out your order;
(d) request a brochure or leaflet;
(e) sign up for our newsletter and other marketing emails that we may use in the future;
(f) enquire about or apply for a corporate account or order; engage with us to receive helpdesk services (such as by contacting our customer services department, through the “Contact Us” form on our website or by calling our telephone number/s (which may be recorded);
(g) post material to our website and / or social media page;
(h) complete any customer feedback or surveys as part of using our services in the past;
(i) raise a complaint or dispute with us or are involved in a legally recordable incident at our premises (e.g. in relation to health and safety reporting);
(j) participate in competitions or promotions;
(k) and/or use our website and in any other way.

The personal information collected in the above manner may include the following about you (and others if their personal information is required and provided by you):
(a) full name/s;
(b) postal address/es;
(c) email address/es;
(d) telephone number/s;
(e) payment details;
(f) geo-location/s;
(g) machine identifier/s (such as IP addresses);
(h) dispute resolution information;
(i) allergy information;
(j) supplementary information (dietary and other preferences and special requirements);
(k) image data;
(l) behavioural data (tags and cookies – see Cookies and Tracking section below);
(m) answer phone voice recordings;

SECTION 3 - CONSENT

How do you gain your consent?
When you engage our services and provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at GDPR@craftycakes.com or mailing us at: Crafty Cakes,105 Cowick Street, Exeter, Devon, EX4 1JE, UK.

SECTION 4 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 5 – SHOPIFY (our website hosting provider)

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 6 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 7 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 8 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.


_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 9 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your county, country, state or province of residence, or that you are the age of majority in your county, country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at GDPR@craftycakes.com or by mail at Crafty Cakes, 105 Cowick Street, Exeter, Devon, EX4 1JE, UK.