Coronavirus (COVID-19)

Last updated 9.00am Friday the 26th of July 2020

Please note: face masks are now mandatory in all retail shops from the above date.

Our current position
We have been open for several weeks now with the appropriate safety measures for distancing in place. We intend to continue with our current opening hours which are 10.00am til 3.00pm Monday, Tuesday, Thursday, Friday, and 9.00am til 12noon on Saturday (closed Wednesday's for now). We will be reviewing our shop opening times and days every few weeks for the foreseeable future. Please check here regularly for any updates.

Our website is now open fully, however we are extremely busy and have had to block off several days and weeks throughout August and September.

All of our contact options - telephone, email, website and Facebook DM are now fully monitored.

Thank you for your support in keeping one another safe during these unprecedented times! Rest assured Crafty Cakes will resume normal business hours when we feel the time is right.

Current shop opening hours
Opening hours from Monday the 15th of June will be 10.00am til 3.00pm Monday, Tuesday, Thursday, Friday, and 9.00am til 12noon on Saturday (closed Wednesday's for now).

Contacting Us
We will remain contactable via email, phone (01392 210243), website contact form, Facebook DM.

Statement
Given the unprecedented situation regarding Coronavirus (COVID-19), we wanted to let you know what we are doing to help keep our customers and colleagues as safe as possible.

The health and wellbeing of our customers and colleagues is extremely important to us. We are committed to following official guidance from the government, ensuring all of our policies and procedures reflect the best available information and advice. We will operate a one-way route around the shop with shielding at the counter for the safety of staff and customers. Sanitisers will be available to use around the shop. We will allow up to 3 customers at a time to enter the shop, we may need to ask some customers to wait outside until there is space available inside.

Keeping our shop clean and safe
As you will be aware the most effective way to minimise the spread of Coronavirus is regular hand washing. As a food retailer who makes all our products on our premises, hand washing is inherent in the way we do things. We pride ourselves on high standards of hygiene and cleanliness across the business, and have taken every opportunity to remind our team to follow the robust procedures that are already in place.

We have also taken further precautionary measures including more frequent cleaning and sanitising of all shop surfaces, card terminal, tills, doors and other equipment.

Keeping you informed
We will continue to monitor the situation closely, reviewing developments and the latest government advice to consider how this impacts our operational processes, staffing and the decisions we take. We will update you on any additional changes as soon as we can through our website craftycakes.com and Facebook.