Coronavirus (COVID-19) - January 2021 update

Last updated 8.00am Tuesday 5th of January 2021

 

Our current position
We are now in Tier 5 (which of course is full lock-down). However, we can remain open for contactless collections and deliveries, so we will continue taking orders with a pre-arranged contactless collection slot from our studio porch, or contactless delivery for existing and new orders. We will continue to be contactable to take cake orders via our usual contact options (see below) and also for contactless collections and deliveries during our opening hours - which are 10.00am til 3.00pm Monday, Tuesday, Thursday, Friday, and 9.00am til 12noon on Saturday (closed Wednesday's and Sunday's)Please check here regularly for any updates.

Please note: Please arrive promptly at your pre-arranged time slot when doing a contactless collection from our Studio porch. Face masks are mandatory when collecting. Please use the Sanitiser available in the studio porch. 

We cannot take cake orders in person at our studio during lock-down, please see our other contact options below.

Thank you for your support in keeping one another safe during these unprecedented times!

Studio opening hours (note: do not arrive unannounced during lock-down)
Opening hours are 10.00am til 3.00pm Monday, Tuesday, Thursday, Friday, and 9.00am til 12noon on Saturday (closed Wednesday's and Sunday's).

Contacting Us
We are contactable via email (info@craftycakes.com), phone (01392 210243), website contact form, or Facebook DM.

Statement (note: no access inside our studio during lock-down)
Given the unprecedented situation regarding Coronavirus (COVID-19), we wanted to let you know what we are doing to help keep our customers and colleagues as safe as possible.

The health and wellbeing of our customers and colleagues is extremely important to us. We are committed to following official guidance from the government, ensuring all of our policies and procedures reflect the best available information and advice. We will operate a one person or one family bubble at a time policy in our studio by appointment only with shielding at the counter for the safety of staff and customers. Sanitisers will be available to use at the studio. We may need to ask some customers to wait outside until there is space available inside if you arrive without a pre-arranged time slot.

Keeping our studio clean and safe
As you will be aware the most effective way to minimise the spread of Coronavirus is regular hand washing. As a food retailer who makes all our products on our premises, hand washing is inherent in the way we do things. We pride ourselves on high standards of hygiene and cleanliness across the business, and have taken every opportunity to remind our team to follow the robust procedures that are already in place.

We have also taken further precautionary measures including more frequent cleaning and sanitising of all studio surfaces, card terminal, tills, doors and other equipment.

Keeping you informed
We will continue to monitor the situation closely, reviewing developments and the latest government advice to consider how this impacts our operational processes, staffing and the decisions we take. We will update you on any additional changes as soon as we can through our website craftycakes.com and Facebook.